Returns, put plainly
If we got it wrong, we fix it at our cost. If it carries your logo and there is nothing wrong with it, we cannot take it back — nobody else can wear it. Everything below follows from those two sentences.
Our cost
If it is our mistake
14 days
Plain stock returns
Photo
All we need to start
The three situations
Faulty or wrong — always covered
Damaged, badly decorated, wrong garment, wrong colour or not what you approved on the proof. Send a photo within a few days of delivery and we replace it or refund it. You pay nothing.
Plain stock — 14 days
Undecorated garments in original condition and packaging can be returned within 14 days of delivery. Contact us first for the return address. Return postage is yours unless the item was faulty.
Personalised — cannot be returned
Once your logo or a name is on a garment it cannot be resold, so we cannot take it back because you changed your mind or ordered the wrong size. This is why we send a proof and recommend a size set.
How to avoid needing this page
Check the proof properly
We send a visual of your logo at the size and position ordered before anything is made. Read it carefully — spelling, colours, placement. Once approved, an error inside the proof is very hard to unpick, because the garments are already decorated.
Run a size set first
For teams above about fifteen people, order a size set and pass it round before committing. It costs very little compared with a pile of branded garments in the wrong size that nobody can use.
Start a return
Tell us the order reference and what is wrong. A photograph is usually all we need — we will not ask you to post something back before we have accepted there is a problem.
- • Faulty or misdecorated: replaced or refunded at our cost
- • Plain stock: returned within 14 days, original condition
- • Personalised and correct: cannot be returned
- • Nothing here affects your statutory rights
Returns questions
How long do I have to report a problem?+
Tell us within a few days of delivery. The sooner we know, the easier it is to put right — and if it is our error we would rather fix it than argue about timing.
Do I pay return postage?+
Not if the item was faulty or wrong. On a change-of-mind return of plain stock, return postage is yours.
What if only some of the order is wrong?+
We replace the affected items. You do not need to return the rest.
Can I exchange a personalised garment for a different size?+
No — the logo makes it unsellable to anyone else. This is why we recommend a size set before a large order.
How quickly are replacements sent?+
Straight back into production, usually ahead of the queue since it is our mistake. We will give you a date when we accept the return.
Does this affect my statutory rights?+
No. Nothing in our returns policy removes or restricts your legal rights.
Something wrong with an order?
Send us a photo and the order reference. We will sort it.